FAQ
Product information
How are your products different from other products I've tried?
Our products don't use skin-harming detergents and chemicals in order to achieve results. Our products are formulated with the Earth's purest botanicals, butters, oils and wildcrafted ingredients designed to restore skin to it's natural state. Your skin is a living organ which absorbs nutrients and releases metabolic impurities. We use ingredients found in nature known for their efficacy for superior results that surpass those of mainstream commercial skin care products.
Are your products vegan?
Our products are 100% vegan.
Do your products contain gluten?
We never use ingredients that contain gluten. Since we don't use any gluten ingredients in our lab, you won't have to worry about cross-contamination, either. ;)
Do you test on animals?
Nope, never. Our products are completely cruelty-free.
Are your products safe for sensitive skin?
Our products were formulated to work with all skin-types, especially sensitive skin. Our goal is to provide you with quality skincare using ingredients that are non-irritating, detergent-free, and free from all dyes, fragrance, and harsh chemicals.
Can I try before I buy?
We don't offer free samples, but we do have trial sizes available for some products. Each trial size will provide 2 weeks worth of daily skin care and comes with our step-by-step Skincare Guide so that you can try our products out. If you're wondering if our products are right for you, be sure to read our product pages. We've outlined key ingredients and their benefits.
Are your products safe to use during pregnancy?
Congratulations on the pregnancy!
We know during this exciting time you want to do what is best for your baby and for your body. Our ingredients are medical-grade, so we recommend you consult your doctor before using any skin care products.
When do my products expire?
We recommend using all skincare products within 12 months of opening unless otherwise noted on the container.
Can you guarantee results?
Our products have been formulated to address specific skin issues including breakouts, redness, inflammation, fine lines, wrinkles, dryness, dark spots, blackheads, cysts, scars, and more. We've helped countless individuals reach their skincare goals when nothing else worked. So, why can't we guarantee results for everyone?
The short answer is that it's just not possible. While our products are extremely effective at improving the skin topically, the skin is an organ that responds to internal changes as well. Here are a few examples of some things, out of our control, that can get in the way of perfect skin:
- Lifestyle habits (eating too much sugar, dairy, and processed foods)
- Medications such as birth control, acne medications, and antibiotics
- Using other skin care products that may be irritating your skin
- Using the products inconsistently
Do any of your products contain sunscreen?
Yes, we carry products with sunscreen. Check out our Sunscreens here. We also recommend checking the EWG website for clean sunscreen products that are right for you: https://www.ewg.org/sunscreen/
Are your products for men?
Yes, our products can be used by men or women! The entire Hamrah Aesthetics line can be used by men and women.
Returns
I have an allergy to an ingredient
We recommend you do not use the products if you have a known allergy to an ingredient. If you have sensitive skin, please check out our Sensitive Skin collection, and ensure that your skin is compatible with a product before using.
All ingredient information is available on each product page for your convenience. It is the responsibly of you (the consumer) to read the ingredients of each product before purchasing and determining if the product is right for you.
Allergies to our products are not common. If you have been using a skincare line regularly, you may experience a ‘transition period’ in which the skin releases impurities that have built up from the use of previous ingredients over time. These reactions are also uncommon, but if the reaction is severe, of course, please stop using the product.
What if I don't like my product, or feel it isn't working for me?
Here at Hamrah Aesthetics, we have you in mind as we strive to formulate, package, and deliver the highest quality skincare products possible. We know when you decide to purchase from us, it's because you want to give your skin the best. Each product is measured, mixed and poured in small batches by one of our awesome production team members. Although we really want you to love our skincare line, we understand everyone has unique skin needs.
We do approve refunds and/or exchanges on any item within 30 days of the delivery of your products, excluding original shipping fees. You can reach out to us at returns@hamrahaesthetics.com - just let us know what you need and we’ll help you out. Please get in touch with us for support and troubleshooting if you have any questions about if these products are right for you. We stand behind the efficacy of our products. Our skincare is different than traditional skincare, and we want to work with you to help get the most out of your routine. We've received thousands of reviews from real customers who have seen results with our simply formulated products when nothing else was able to help.
Shipping
Where's my package?
Current Processing Time: Our current processing times are 1-3 business days. Though we work as hard as we can to fulfill as fast as possible, it is not an instant occurrence after you place your order. Thank you for your patience and supporting small businesses.
Shipping: We ship all orders using USPS. Shipping speeds are stated within the checkout options. If you are running low and need your products ASAP, we suggest you choose the upgraded shipping options.
Out of stock items: If a product you purchased is out of stock temporarily, we will hold any additional item(s) purchased until all products are in stock and ready to ship. If this happens, we'll notify you by email.
Holiday Shipping: We do not ship on major holidays and we are closed for several days during Thanksgiving and Christmas weeks. Please refer to our current processing times for updated holiday shipping information.
Postal Service: After a package has left our facility, we are no longer responsible for the package. We encourage you to purchase the optional shipping insurance if you are concerned at all about your package going missing. Please contact your local USPS office for more information: 1 (800) 275-8777.
Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days has passed and you still haven't received your package, here's a tip that we've found works best: print out the tracking information, write a note to your local carrier and stick it in your mailbox. Let your carrier know you haven't received the package. This usually works better than calling customer service. If this doesn't work or you still haven't received your package, please contact your local USPS office for more information: 1 (800) 275-8777.
Do you ship internationally?
At this time, we ship within the US only.